FAQs
Curiosity Box delivers mesmerizing science toys, brain-busting puzzles, exclusive T-shirts and more to your door each season. Every item is hand-selected by the creators of Vsauce, the award-winning science education network with over 3 billion video views.
Joining Curiosity Box is Easy!
- Choose your subscription
- Give us your shirt size
- Get your Curiosity Box
- LEARN AND HAVE FUN!
All Curiosity Boxes are available only on a subscription basis that automatically renews at the end of its term.
Your Curiosity Box subscription automatically renews on the following dates, depending on your Subscription Plan:
- Spring Season - February 10
- Summer Season - May 10
- Fall Season - August 10
- Winter Season - November 10
Quarterly subscriptions auto-renew every quarter, following the renewal timeline above. For example, if you subscribe at any time during the Spring season, your subscription will auto-renew for the Summer Box on May 10, the following quarter.
Platinum subscriptions auto-renew for another year during the same season it was initially purchased. For example, if you subscribe at any time during the Summer season, your plan will auto-renew for another full term on May 10, the following year.
Unsure about when your subscription renews? Login to your account and visit your Members Area to see your next renewal date. Depending on when you first subscribed, the renewal date will always fall in one of the above renewal months.
Curiosity Box is happy to serve international subscribers – shipping charges vary by country and include duties and import taxes charged by your home country. Final charge is calculated at checkout.
If you are in a country that charges Duties and/or Taxes, you will have two shipping methods: the option to pay for only the shipping upfront or the shipping and pre-pay all duties and taxes.
If you decide to pay for shipping only, you will need to pay duties and taxes to customs once your package arrives in your country. We are not responsible for paying these when you pay for Shipping only.
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Chile
Columbia
Croatia
Cyprus
Czechia
Czech Republic
Denmark
Ecuador
Estonia
Finland
France
Germany
Greece
Hong Kong SAR China
Hungary
Israel
Italy
Jamaica
Japan
Lithuania
Mexico
Netherlands
New Zealand
Norway
Palestinian Territories
Panama
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
United States
Vietnam
Boxes first start to ship within the first week of the following Months:
- Spring Season - March
- Summer Season - June
- Fall Season - September
- Winter Season - December
Renewing subscribers get their boxes shipped first when shipping begins. If you're a new subscriber that purchases before the ship month, your box will go out once the existing subscribers’ boxes ship for that particular season.
For example, if you buy the Summer box in May once available, your box won't ship until June when shipping for that season begins.
You can cancel your Membership by visiting your My Account page and clicking on My Subscriptions. Click ‘View’ on your active subscription and here you’ll see a ‘Cancel’ button.
If you have any questions about canceling your subscription, don’t hesitate to reach out to our support team. We’re happy to help!
Once a subscription is canceled, a cancelation confirmation is delivered to the email associated with the subscription for your records.
Please Note: Cancelling your subscription will not issue any sort of refund. All sales are final, including renewal payments. Once you’ve checked out, the order is sent to our fulfillment center to begin processing and we cannot cancel the shipment and issue a refund at that point. Your cancellation will take effect for your next renewal.
If you have a Quarterly subscription and are looking to upgrade to an Annual subscription, please reach out to our support team and we'll be happy to assist!
As noted in the Terms and Conditions you agree to when you first check-out, all sales are final. We do not accept returns and we do not issue refunds.
In the event you receive a damaged product, or a sized product that is different from the size you provided in your profile, we are happy to arrange for a replacement. Simply contact us and we'll take care of that for you!
Simply Login and head to the My Account section by clicking the little person icon at the top right corner of the site.
To update your shipping information, click the "View Addresses" button.
Then you'll see your existing addresses. You can edit your current address on-file, or add a new one. Make sure you mark whatever address you want your box to go to as you 'default' address. If the correct address is not selected as the default, your box will be shipped to the previous address listed. This is important to ensure your Curiosity Boxes are shipped and delivered to the correct address.
Wondering how to update your Billing Information? Click Here!
These instructions are for Credit Card subscribers only. If you've subscribed via Paypal or AmazonPay in the past, please reach out to Customer Service for instructions on how to update your payment information.
Credit Card customers can simply Login and head to the My Account section by clicking the little person icon at the top right corner of the site.
To update your shipping information, click the "Manage My Subscription" button.
You'll see your current subscription information on the left and your payment information on the right. In order to update your billing information, simply click "Manage my stored payment information". You will need to enter your billing information all over again, including your updated billing address.
Replacements are only available for damaged or missing items. Replacements are unavailable after 4 weeks from the delivery date of your order. As soon as your order is delivered, we recommend reviewing it to be sure everything is in good condition. For replacements, please reach out to our customer support. We’re happy to help!
If you have a coupon code to redeem, it can be applied during checkout by clicking Have a coupon code? The code must be applied during checkout to redeem the purchase.
Issues redeeming a code? Check the details of the code you’re trying to redeem, some only apply to subscriptions and others apply to items in Inq’s Shop. If you’re still having trouble, we can help!
