FAQs
The Curiosity Box delivers Vsauce’s favorite science toys, puzzles, books, games, and more right to your door every quarter! Each item is hand-selected by Michael, Kevin and Jake.
Joining Curiosity Box is Easy!
- Choose your plan
- Give us your shirt size
- Get your box
- LEARN!
Your Curiosity Box subscription renews on the following dates, depending on your Subscription Plan:
- February 10
- May 10
- August 10
- November 10
Unsure about when your subscription renews? Login to your account and visit your Members Area to see your next renewal date.
Curiosity Box is happy to serve international subscribers.
The full cost we are charged is passed to you for shipping, duties and taxes upon checkout.
If you are in a country that charged Duties and/or Taxes, you will have the option to pay for only the shipping upfront or the shipping and pre-pay all duties and taxes.
If you decide to pay for shipping only you will need to pay duties and taxes to customs once your package arrives in your country. We are not responsible for paying these when you pay for Shipping only.
Below is a list of countries we DO NOT ship to:
Boxes ship within the first week of the following Months:
- Spring Season - March
- Summer Season - June
- Fall Season - September
- Winter Season - December
If you're a new subscriber that purchases before the ship month, your box will go out once the other boxes ship for that particular season.
For example, if you buy the Summer box in May, your box won't ship until the first week of June.
Renewing subscribers get their boxes shipped first when shipping begins.
You can cancel your Membership by visiting your My Account page and clicking on My Subscriptions. Click ‘View’ on your active subscription and here you’ll see a ‘Cancel’ button.
Please Note: Cancelling your subscription will not issue any sort of refund. All sales are final, including renewal payments. Once you’ve checked out, the order is sent to our fulfillment center to begin processing and we cannot cancel the shipment and issue a refund at that point. Your cancellation will take effect for your next renewal.
As noted in the Terms and Conditions you agree to when you check-out, all sales are final. We do not accept returns and we do not issue refunds.
In the event you receive a damaged product, or a sized product that is different from the size you provided in your profile, we are happy to arrange for a replacement. Simply contact us!
Simply Login and head to the My Account section by clicking the little person icon at the top right corner of the site.
To update your shipping information, click the "View Addresses" button.
Then you'll see your existing addresses. You can edit your current address on-file, or add a new one. Make sure you mark whatever address you want your box to go to as you 'default' address.
Wondering how to update your Billing Information? Click Here!
These instructions are for Credit Card subscribers only. If you've subscribed via Paypal or AmazonPay in the past, please reach out to Customer Service for instructions on how to update your payment information.
Credit Card customers can simply Login and head to the My Account section by clicking the little person icon at the top right corner of the site.
To update your shipping information, click the "Manage My Subscription" button.
You'll see your current subscription information on the left and your payment information on the right. In order to update your billing information, simply click "Manage my stored payment information". You will need to enter your billing information all over again, including your updated billing address.
